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why was my ticket closed with no update to me or no resolution given?...

Why was ticket number #23434 closed without me even knowing or nobody even contacting me regarding my problem?

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Our apologies. One of our representatives merged that ticket with an older one you had made (which subsequently closes it). I don't believe he realized that your other ticket was as old as it was. I will reopen the most recent ticket and begin helping you with your issue.