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It's on but not working Game DVR

As the topic says i try to use amd gaming evolved app to record my gameplay but i cant. I just open session videos and clip and whenever i try to capture it tells me to "open" while its already open. Sorri for bad ingrish but i cant find any solutions help pls.
ps: I cant open amd gaming evolved without cutting my internet too xD

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@nuklettin - Sounds like you're having several issues. Have you tried reinstalling the software to see if it helps at all? I'm not sure what you mean by "it tells me to "open" while its already open". Would you be able to go into more detail about that?