Hey there, just curious how long it usually takes for somebody to process a support ticket. I only posted mine a little over 24 hours ago, so I'm not terribly worried but I saw the guy before me post that he had been waiting 5 weeks.... Eeek!
Like I said, just curious.
It varies greatly. Our current process is trying to get to a ticket within 7 days. This has not always been attainable though. The weekends tend to impact us and can cause some back-up.
However, we have found ways that we can increase our efficiency and making new processes to speed things up. So there is a lot of change and we're doing what we can to get to everyone as fast as we possibly can.
What should I do if my ticket goes unanswered for more than 7 days?
Here is what you can do: