Hi everyone, it's Verun!
As you may have noticed over the last month or so, when you post on the forum it doesn't appear immediately. The same happens if you create a new topic. The reason for this is because of a new procedure we put in place for moderation. When someone posts a new topic, or even comments on a current topic, it is placed in our queue to moderate before allowing it to the public eye. The main reason for this is to avoid unnecessary spam to hit the forums. Be assured though that we do not use this moderation method to silence users who are upset about our product or are having issues (unless of course you have been warned by us before). The silver lining for this (and you may have noticed) is it gives the Customer Service team a better eye on what is being posted, and allows us to answer them more frequently. As a result, I've been able to get a better communication with those who post on the forums. As mentioned, this has already been going on for several weeks and it seems like it's working very well, but feel free and let us know if you have any questions or concerns about it.
Raptr Customer Service
It's Verun again!
I have received several feedback from our users regarding this Forum Procedure and found that while it was nice for us as Admins to be able to filter out spam, it kind of choked the community in speaking to each other about issues.
So I have placed the moderation back to the way it was before this. What does that mean?