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smite zeus almighty code doesn't work

 i redeemed my point for almighty zeus code(http://raptr.com/store/item/smite-poderoso-br?link=store_list&category=all#facebook), i got the code then i try to redeemed it, but it says 'the code is not valid', i am redeeming it on PC.


i sent a ticket, but it's still being process since 30th june 2016 until now





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I assume we've responded to your ticket by this time. but for any other users with reward redemption problems, please send a direct e-mail to help@raptr.com describing the issue and including your username as opposed to creating a forum post. We're better able to deal with account-specific issues or issues relating to actual reward purchases directly. Thanks.