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I need help, no sound

Hi i need help with amd gaming evolved its not capturing any sound, no mic sound or game sound 


it did capture before when i had my old headphones but when i am using my new headphones it dosent work 


plzzz help me out and my new headphone are razor kraken 7,1 chroma 

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Check to see if there is a piece of software called "KrakenHelper" running in the background processes. Close it and then see if that helps with your issue.

 Hello

please update your game version.

best regards

Premjaat