I just responded to your ticket as well!
Really sorry about the lack of support you received on the old forums, but it was just me and Verun for a long time giving customer support on Facebook, twitter, the forums, emails, our own communities, and Get Satisfaction.
We made the move over here so that it's all in one location (with the exception of our own communities), this will allow us to respond to essentially everyone on a true first come first serve basis (when it comes to tickets).
For the Xbox connection stuff, check your ticket.
Also, BIG thanks. I logged in as you on the support portal, and couldn't check the status of a ticket and saw there was something wrong in the code, so I fixed it. You can now check the status of tickets! So, big thanks to you for pointing that out. Good super hero team up.
However, let's talk about your client not tracking PC games.
What games are you having issues with?
Have you recently copied them over from another location?
Are they Steam games?
Have you tried manually adding the games?
What likely happened is we don't know where the registry keys are anymore, or at least the ones that we're looking for.
Can you tell me if you have:
HKEY_LOCAL_MACHINE/SOFTWARE/Maxis/The Sims 4/
With the key: Install Dir ?
With ArcheAge, do you have the Glyph launcher?