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Unable to purchase game sweepstakes rewards

Hey I keep trying to purchase the AMD gold/silver sweepstakes and the purchase never completes it's just and endless loop of proceesing the purchase and the complete message never shows up

5 people have this problem

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Been having this problem for 2 months, nobody explained why it's still happening btw

The issue has been escalated and we're working hard to solve the issue as soon as possible. Sorry for the inconvenience.

is there an eta on when it's gong to be done? thanks

Currently there is no official ETA. We are currently working on it though.