My raptr account has had its password and e-mail changed. I've sent an e-mail about this to firstname.lastname@example.org on the 26th of November and another to email@example.com on the 1st of December. I have used 2 different e-mail addresses since I joined raptr back in 2010.
Please reply with other steps I can take.
I went ahead and changed the email to firstname.lastname@example.org and sent a password reset request to you. I also refunded any lost RP that happened because of the compromise. Let me know if you need anything else.
Okay, I changed the email to email@example.com. I also sent another password reset request. The other method I use does not prompt me that it does not work if that email is used for another account. I double checked this time around and it should have sent. However, let me know if it still doesn't.
I got access to my account, thank you very much Verun. :)
this account has had its email changed to something other than what it should be, and I can't change it back; I submitted a ticket, but haven't heard anything. All email is going to someone else's. I believe my account has been stolen, but it appears to be in some kind of 'frozen' state. Can I please have someone work with me to change it back? The account is currently under firstname.lastname@example.org, which is wrong. I don't know who this is, or why their email is now in my account, taranwalker. The correct email is email@example.com. Please help me fix this.
@taranwalker - I looked up and found your ticket and just resolved the issue for you. Let me know if you have any other issues though :-)
@klerck - Your issue appears to have been resolved through our ticket system. Thanks for writing in :-)