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Constant crashing when trying to record Battlefield 4 gameplay

Whenever I use the Raptr app to record BF4 gameplay, the app will crash and then my game will subsequently crash as well, and it will give me ERROR_GEN_FAILURE (31). This happens every time I try to record gameplay at least once during each play session. I get the most crashes when I'm loading into a map or when I'm alt-tabbing, it will close raptr and BF4 and give me that error, and then I'll restart both the game and the app and it will work for a little while, but at some point it will crash again. I really want to use Raptr, I really do, but it's almost impossible for me to use it when it constantly crashes like this.





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I went ahead and created a ticket regarding your issue. Ticket # is 5065