I have been trying to buy the Dragon Age: Inquisition Gift Pack for 2 days now but it gets stuck on the processing order screen. I have tried to purchase it with both Chrome and the desktop app. I decided to try again today to purchase it and see that it is almost gone. How can I get mine before it is gone, when I can't even finish the purchase? I'm including a picture of the screen I see when I try and purchase the gift pack. Thank you in advance.
Edit: Has anybody with NVidia or other non-AMD video card been able to download this gift pack? Maybe the gift pack is only able to be downloaded by people who have an AMD video card.
I completely agree that they should find some way for people to apply for the code manually. As I really want this item and don't want to miss out on the offer because their system doesn't work.
The reason I marked this solved is that the Overview section of the gift pack mention the AMD Radeon R9 series of video cards. This means you need to either have an R9 series card in your system or buy one and install it so you can get the gift pack.
Look you cant get your DA pack. Why? Because you had procesing order bug where you cant get rewards. REWARDS. You cant buy anything because of this. I have the same problem here. Cannot complete any order. And its not affected about your graphic card. Its something wrong like virus or big bug so why they cant fix it fast. When i ask one of them what they did he say ,,we are looking how many players have the same problem and this bug has maximum priority to fix." . For now they still dont know how to fix it.
It's not a virus or anything like that... It's an account related problem. Blocked accounts can't claim any rewards anywhere, and other ones work on the same PC. I'd guess that under some conditions some accounts become unable to claim rewards, maybe it's some flag in account data toggled, maybe account data is moved to some remote database, dunno... Can't tell without comparing broken and working account. It's just certainly not a PC related problem.
Well if it is an account related issue, do we just submit a ticket and we hope we get a reply to it eventually? I submitted a ticket a few days ago and am fine waiting for a reply, just wonder how long it will take to get one.
I wouldn't get my hopes high, I submitted ticket almost month ago, and still waiting for an answer. :)
Let me see if I can't jump in and answer some of these issues and assumptions.
Guess what everybody!
We have recently solved the current "Processing Issue" for users. Although we have tested this out with a few users with absolute success, we cannot account for every single user. You're welcome to purchase the rewards you have been wanting, but if you continue to have issues please let us know and respond back to this forum or create a ticket. We thank you for your patience.