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Problem with reward

Hello, i just make 2000 points on Raptr program so i want to get 200 gems from the reward list on Smite game.

I click to get but he say me this " Cannot complete order

Well darn. Looks like there may be something wrong with your account, please send an email to describing what it is you were doing and we'll get to it as quickly as we can! "

I really want that gems fast because is one event in Smite and it will end soon..

Name on raptr: thestar7

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Please see ticket #3917 for a response.