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recording not working

When i hit replay in game, it says "gameplay recorded" as usual, but when i check the videos after i exit the game all i get is a black screen, with a time of 0:00, (my recording time i set to 20secs) and i cant play the video. ant help would be appreciated.  





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Sorry for the late reply,


We're currently try to solve the issue regarding the black screen as several users are being affected by it. If you'd like to help assist, you could send in your logs after attempting to record.


To send to your log files:

1) Open the Raptr client

2) Right click on the Raptr icon in the system tray

3) Click on Help, then Feedback.

4) In the window that appears, check the box at the bottom (Send log file).

5) In the text box, please either describe the issue or paste the ticket number for your issue.

6) Hit send.

7) Post back here when you have sent your logs.

(Note: Make sure that you quit out of any game you are in before you send in your logs.)