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When I log in, all the rewards disappear. Why ?

When I'm not logged in, I can see all the rewards. I want to get one that is for 15k points. I have around 18k.
I log in, and then I no longer can see the rewards. I go to "games" section, there is nothing.

Why ? Can someone help me out ?

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Are you using the Raptr client or AMD Gaming Evolved?

There are 3 Restrictions that can potentially prevent you from seeing certain rewards:

Location (Mentioned in this FAQ: HERE)PC HardwareRaptr Software

PC hardware indicates that the reward partners may request certain requirements such as brand-specific GPU's.

Software typically is whether you have "Raptr" or "AMD Gaming Evolved" installed.

Some rewards (such as the games offered by AMD) require a user to have both an AMD video card installed in their PC, and also have AMD Gaming Evolved installed before you can see the appropriate rewards.

If you still cannot see rewards even if you feel you meet all the above prerequisites, you're welcome to contact Customer Support regarding your missing store items.