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Support issue/ Smite skin reward

Since January 6th I have been asking for support with a raptr issue concerning a Smite Skin. I have gotten no response in an way, shape, or form. Is the particular way I'm going about this not reliable or is there another?
Here was my original ticket transcript/

I bought this skin from the rewards Sep. 3, 2014 for 1,000RP
For some reason the code will not show up

Smite.png
Smite.png

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THETWOGUNKID

said a month ago

Was checking to see if my problem has been looked at yet

THETWOGUNKID

said 20 days ago

Is there a number I can call or some sort of chat feature I can use to talk directly to support? \

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Your issue has been resolved in your ticket #4137