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Support issue/ Smite skin reward

Since January 6th I have been asking for support with a raptr issue concerning a Smite Skin. I have gotten no response in an way, shape, or form. Is the particular way I'm going about this not reliable or is there another?

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We're just very swamped with tickets. So it can take some time to some user's issues. I will resolve this issue in your ticket though. #4137