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Purchased 400 gem pack, charged but did not receive

Hi, I've purchased two 400 gem pack codes, and while I received the first one I tried purchasing a second one and the points were deducted yet I see no record of it anywhere. It doesn't even show in my purchase history, but my RP definitely went down by 4000. I've sent in a support ticket but I haven't heard anything, so some help would be greatly appreciated, thanks!

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Hi mattaui,

It appears your issue was corrected in the tickets you made. I apologize that it took this long to get back to you. Have a great day!