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Raptr don't track my gaming time anymore

Hi all. I hope my english is not too bad. Since a few weeks, Raptr don't track my gaming time (even if I played Dragon Age Inquisition, World of Tanks, etc). It was working well since 1 year, so i don't understand. I opened a ticket on Raptr but no one answers to me. Could you help me please ? Thanks 

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We can help you with your issue on your ticket. Ticket #7678 for your reference.