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''Cannot complete order''

I can't buy the 200 gems reward for the US servers of Smite. It shows me a message after a click on ''complete purchase''. This is what the message says:

Cannot complete order

Sorry, you need to be from a valid country to complete this purchase.

See valid countries.

I tried to put the valid countries in my profile, but it still not working. Please help :(

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Do you play on the North American servers? Unfortunately, we cannot make any radical changes to the reward since your location is based off your IP. You may be unable to get the reward in this instance, sorry.

Oh, ok :(

Thank you, I appreciate the support