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GVR and Replay doesnt even record anythinh

ive been tryin for 2 days with this software and it hasnt worked yet... Im tryin to record while i play at Pokerstars, i have seen some reviews of this game at the community and it appears to be workin so idk whats happening.
My id is : jaacsin

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I apologize for the late reply. We can continue with this issue in your ticket (#9252 for your benefit).