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AMD Gaming Evolved client not downloading hardware detection file or scanning optimizable games

 I have the AMD Gaming Evolved client for Raptr, version 4.3.8.  The client is NOT downloading the hardware detection file or scanning for installed games to be optimized (both display on the Home page with the animated loading icon) and this loading icon never changes no matter how long I leave the client up and running.

I have tried turning off my firewall and antivirus, but it doesn't work.

Any help here?

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Sorry for the late reply.

We will help you with your issue in the ticket you created. Ticket #9298 for your reference.