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Rapt wont record any gameplay when enabled

Any game i play, it refuses to record now, posted a ticket 5 days ago and still being processed.  Any help is appreciated, it was working but now it stopped when it turned itself off.

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@infernomage39 - Thanks for letting us know. We apologize that we did not get to your ticket in a timely manner. I will reply back to your ticket with assistance. Ticket #17159 for your convenience.