I have gone ahead and replied to your ticket. Hopefully we can figure out the issue. Ticket #18941 for your reference.
@kutulu1 - I have replied to your ticket. We'll continue with the issue there. Thanks for letting us know.
I have the same problem. Only get footage without sound when recording black ops 2. have tried some other games tho and some of them worked.
@theo0019 - Does it only affect Black Ops 2?
Can you recreate the problem and then send in a ticket about it?
To send in logs, just right-click the Plays.tv icon in the Taskbar and select Help > Feedback. Input your information there and ensure that the checkbox is enabled. Post back here once you have done that so I can look for the ticket. Thanks!
Now i have sent in feedback. Thanks for answering
I have the same issue, there is no game sound or mic sound, i am using razor kraken 7.1 chroma. the weird thing that i used other headphones and they workt plzz help =)
@netflixghozzt - Check to see if you have a running process called KrakenHelper.exe (or something like that). Disable/Close it and then see if you're able to record audio.