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Why is the raptr/amd support so bad!?

So over two months ago i posted a problem with amd gaming evolvled in which i stated that i have a problem when recording and streaming i get a black screen but sound is recorded.The thing about is that amd gaming evolved prior to that worked fine.Now the agent that responded to me and my ticket hasnt helped at all and hasnt responed to my ticket in 21 days while i still wait for this to be solved.The whole sitiuations is extremlty funny considering i have amd cpu and gpu! So why is the support so shitty and why doesnt an amd programm work on amd hardware!?

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