We have found that some problems can be caused if the Windows 10 Game DVR is enabled.  

Such problems can be:

  • Plays.tv is not recording your game
  • Some games may crash when trying to record
  • Lowered frame rates (FPS) in the actual gameplay, or recorded videos


Many times, a user is unaware that it is enabled as it has the tendency to turn itself on automatically.

Here is instruction on how to disable it on your PC:


1. Search for the Xbox application in your Start Menu
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2. Inside the Xbox app, click on the Settings button.

(Note: You may have to login into the application before you can get to this step)

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3. Switch to the tab for Game DVR, and click on the switch to turn it off.  

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