This Article contains the errors we see most commonly among our users, their definitions and a link to provide more assistance if necessary.


Error 22: 'Unexpected Error while Saving a Clip' - LINK

Typically indicates that something interfered with the actual recording process. 


Error 20032: 'Video Capture could not be Started' - LINK

A program, or other problem, is stopping the client from recording.


Error 11: 'Save Directory for Recording is not Valid'

The location you have Plays.tv set to record either no longer exists or Plays.tv does not have access to it anymore.


Error 16: 'Capture Stopped due to Low Disk Space'

The Drive that Plays.tv is set to record at has run low on disk space and has stopped.


Error 109: 'Unable to record due to missing media foundation dlls' - LINK

This error is caused when you are using Windows N or KN edition. You will need to download the correct Media Foundation Pack from Microsoft.


Runtime DLL Error: 'The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.' - LINK

Can occur if you have corrupted or missing version of Windows VC++ 2015 installed.


0xc000007b: 'The application was unable to start correctly' - LINK

This can stop the client from opening. We recommend following the instruction for the Runtime DLL error; linked above. More specifically, downloading the missing dll files.


0xc1010103: 'Can't Play. This item is in a format we don't support'

If this is happening when trying to open a video, usually something corrupted the recording. See instructions for Error 20032.


No Disk: 'There is no disk in the drive. Please insert a disk into drive E:' - LINK

Current error caused if an E: drive exists with no access or drive inserted into it.


R6025: 'Runtime Error! R6025 - pure virtual function call' - LINK

A Visual C++ error which can occur when trying to open the client.


Cx_freeze Python Error: 'Import Error: DLL Load Failed: The specified module can not be found.'

Python Error that can occur when trying to open the Plays.tv Client. We recommend following the same instruction for the Runtime DLL Error.