The messages that you get when your system requirements are not met look like this:


For PlaysTV, the main gallery will show a message of "Your video card is not compatible with"

And in the General preferences, it will say, “Feature Disabled (minimum system requirements not met).

Here are the most common causes for these messages:

  • Your computer doesn’t meet the hardware requirements. The installed video card is the most crucial component of these requirements. Read them below.
  • Did you recently upgrade to Windows 10? You most likely need the Win10 drivers. You can get them here for Radeon cards and here for Geforce cards.
  • Your CPU and video card drivers could be out of date or somehow improperly installed. You can get them here for Radeon cards and here for Geforce cards. Even if you think they are up to date, this can get you running.
  • You are using a laptop computer, some of which have some known issues with detecting the hardware your system uses.


        There are two methods that video capture can be done: Hardware encoding or Software encoding. There is no clear way to tell which one is actively being used, except in the case of software encoding, which is discussed below.


        Hardware Encoding

        For achieving Hardware Encoding in the clients, we require the following hardware to be present:

        • A quad core CPU or equivalent
        • 2 GB RAM
        • A 5400 RPM SATA internal Hard Drive.
        • A GPU that supports DirectX 11 or 12.  (if you need to find out your DirectX version, refer to this Solutions article Here.)

        • A compatible Video Card (with the latest drivers installed):


        If your video card is made by AMD, it must feature AMD’s Video Coding Engine (VCE).

        VCE is included in AMD’s Radeon HD 7700 series and newer. (Some laptop-class HD 7000 series might not be compatible) 


        If you’re not sure if your AMD card has VCE, refer to this article.


        If your video card is made by Nvidia, it must feature NVIDIA’s Video Encoder (NVENC). NVENC is included in NVIDIA GeForce GTX 600 series and newer. (Some laptop-class GT 600 series might not be compatible) 


        If you’re not sure if your Nvidia card has NVENC, refer to this article.


        If you have an Intel CPU, it can encode with Intel Quick Sync (Intel HD Graphics 4000 and newer)


        Software Encoding

        Even if the video card technology requirement above is not met, Software Encoding may be possible. The CPU is used to perform software encoding. runs a quick benchmark test at client start time to see if the CPU is capable of doing at least 480p live capture at 15 FPS. If this test is passed, then recording is possible, but some of the recording attributes, such as resolution, framerate, and bitrate may be greyed out. It looks like this:


        This is a clear indicator that your application is running in Software encoding mode, because it doesn’t occur if you are in Hardware encoding.