This article is for those that have received this error message in the client:

Missing DLL! This machine requires Windows Media Pack to record.
For more info, check out our Troubleshooting article or contact Customer Support.

It can also be seen as Error 109.

When you are getting this error, it's our client stating that your system is missing some Media Foundation DLLs which are required to run Plays.tv. Some versions of Windows (most notably the N and KN versions) do not contain the Media Foundation DLL by default and need to be downloaded separately. Here are links to Microsoft's Download Page based on which Windows Version you have:

Note: If you are using an older build of Windows 10 N, you may need to find an older version.


After installing this Microsoft Package, you should be able to record as intended.